3CX Payment Integration | Secure VoIP Processing

Key Features for 3CX Integration

PCI DSS Compliant

Meet regulatory requirements with ease - certified PCI DSS Level 1 service provider

Protect Customer Data

No card data exposure to agents or recordings - customers enter details securely via keypad

Quick Setup

Activate in minutes with zero disruption to your existing 3CX infrastructure

No Hardware Needed

Use your existing 3CX infrastructure - works with softphones, desk phones, and mobile apps

Customer Trust

Deliver professional, secure phone payment experiences that customers prefer

Scalable Solution

Ideal for contact centres, SMEs, and remote teams - grows with your business

How It Works with Your 3CX Phone System

Take secure, PCI-DSS-compliant phone payments in under 5 minutes – directly from your 3CX phone system!

✓ Seamless integration with your existing 3CX setup
✓ Trigger secure payment sessions by dialling 729
✓ No additional hardware or app installations required
✓ Simple monthly billing – no setup fees, no contracts
✓ Fully PCI-DSS v4.0 and GDPR-compliant

Still asking customers to read their card details aloud?

It's frustrating for them and a major compliance risk for your business. Reading out card details over the phone can lead to fines, fraud, and loss of trust.

With Paytia SIP for 3CX, customers enter their card details privately using their phone keypad, while agents receive real-time visual and audio updates on the transaction status.

Card data never touches your staff, your systems, or your call recordings. That means:

🔒 No data exposure
📉 Lower fraud risk
✅ Easy PCI compliance

Start accepting secure payments through your 3CX phone system today – contact us to activate your Paytia SIP trunk.

Key Benefits:

✓ Use your existing 3CX phone numbers or add new numbers in real-time using Paytia point and click number assignment
✓ Fully customisable Secure User Interface
✓ 4 min Sign up
✓ Monthly Charging with no commitment
✓ Take immediate, recurring, reserve and tokenisation payments
✓ Capture an alphanumeric reference number
✓ Channel Separation or DTMF masking to ensure transaction security
✓ Record your calls without needing to 'pause and resume'
✓ Receive live authorisation on call
✓ Advanced payment links with QR code and Link button support
✓ Secure code payment link protection
✓ Send links as E-mails or SMS text messages

Start taking phone payments compliantly and keep your customers' details secure. Who really likes reading their card details over the phone?

3CX Integration Architecture

See how Paytia seamlessly integrates with your 3CX phone system to enable secure payment processing without changing current telephony call flows.

Technical Implementation Guide

Paytia offers multiple integration approaches tailored to different 3CX deployment scenarios and business requirements. Each method is designed to work seamlessly with existing 3CX infrastructure while maintaining security and compliance standards.

Integration Methods

Call Flow Designer Integration

Complexity: Simple | Timeline: Same day to 1 week

Import pre-built payment templates directly into 3CX Call Flow Designer. Includes visual call flow diagrams, payment routing logic, and error handling workflows.

No code required Visual configuration Template library

SIP Trunk Integration

Complexity: Enterprise | Timeline: 1-2 weeks

Complete SIP trunk integration with dedicated payment processing channels. Includes trunk XML profiles, routing rules, and failover configuration.

Enterprise grade High availability Scalable

API Integration

Complexity: Custom | Timeline: 2-4 weeks

Custom API integration for advanced workflows. Includes webhook integration, real-time notifications, and custom business logic implementation.

Custom workflows Real-time updates Advanced features

Implementation Timeline

Integration Type	Complexity	Timeline	Best For
Call Flow Designer	Simple	Same day - 1 week	Small to medium businesses
SIP Trunk Setup	Enterprise	1-2 weeks	Large enterprises
Custom API	Custom	2-4 weeks	Complex requirements
Contact Center	Enterprise	3-4 weeks	Multi-site deployments

Industry-Specific 3CX Payment Solutions

Paytia's 3CX integration serves diverse industries with specialized payment requirements. Our solution adapts to specific compliance needs, workflow requirements, and security standards across different sectors.

Healthcare - HIPAA Compliance

Process patient payments securely through 3CX systems while maintaining HIPAA compliance. Secure handling of protected health information with encrypted payment processing.

HIPAA-compliant payment processing
Patient data protection
Encrypted communication channels
Audit trail maintenance

Financial Services - PCI-Ready

Meet strict financial industry regulations with PCI-DSS Level 1 certified payment processing. Reduce compliance scope by removing card data from 3CX environment.

PCI-DSS Level 1 certification
Reduced compliance scope
Financial industry standards
Risk mitigation

Retail - Phone Order Processing

Enable secure phone order processing through 3CX systems. Handle customer payments during sales calls without exposing card data to agents or systems.

Secure phone order processing
Agent-assisted payments
Real-time authorization
Order management integration

Insurance - Premium Collections

Streamline insurance premium collections through 3CX phone systems. Secure payment processing for policy payments, claims, and premium adjustments.

Premium payment processing
Policy management integration
Recurring payment setup
Claims payment handling

Contact Centers - Secure Capture

Transform contact center operations with secure payment capture capabilities. Enable agents to process payments without handling sensitive card data.

Multi-agent environments
Queue integration
Performance monitoring
Compliance reporting

Government - Secure Processing

Government agencies can securely process payments for services, fines, and fees through 3CX systems with enhanced security and audit capabilities.

Government security standards
Audit trail compliance
Multi-department support
Citizen service enhancement

Security & Compliance Features

Paytia's 3CX integration maintains the highest security standards while simplifying compliance requirements. Our approach removes sensitive data from your 3CX environment entirely, reducing risk and compliance burden.

PCI DSS Level 1 Certification

Benefit from our PCI DSS Level 1 service provider certification. The highest level of PCI compliance available, ensuring your payment processing meets the most stringent security standards.

3D Secure 2.0 Authentication

Advanced fraud protection with 3D Secure 2.0 integration. Reduce chargebacks and liability while maintaining smooth customer experience during phone payments.

Real-Time Fraud Monitoring

Continuous monitoring of payment transactions with machine learning-based fraud detection. Protect against suspicious activities while maintaining payment flow.

PSD2 Compliance

Full compliance with European PSD2 regulations for strong customer authentication. Enable secure payments across European markets through your 3CX system.

Data Isolation

Complete separation of payment data from your 3CX environment. Card details never touch your phone system, recordings, or network infrastructure.

Customer Success Story

"Working with Paytia has been a game-changer for IPEX Technology. Their secure payment card capture solution integrates seamlessly with our 3CX telephony offerings, providing our clients with the ability to securely process payments."

IPEX Technology

Frequently Asked Questions

How does Paytia integrate with my 3CX phone system?

Paytia can be seamlessly added to your 3CX phone system as a SIP trunk, enabling secure in-call payment functionality for your users. To simplify configuration, Paytia provides a pre-built SIP trunk XML profile that can be easily imported into your 3CX management console. This ensures a quick and reliable setup without the need for complex manual settings. To obtain the SIP trunk XML and integration instructions, please contact our technical support team at techsupport@paytia.com.

How does Paytia help with PCI compliance?

Paytia is PCI-DSS Level 1 certified and uses a secure capture methodology that keeps sensitive card data out of your environment entirely. This significantly reduces your PCI compliance scope and risk.

Can my agents still assist customers with payments?

Absolutely! Agents can stay on the line with customers throughout the payment process, providing guidance and support. However, they never see, hear, or handle the actual card details, keeping your business more secure.

Can we setup different types of payments?

Yes, agents can be assigned payment types they are authorized to use. A simple dropdown menu choice dynamically swaps between payment types. Paytia gives you access to immediate payment capture, card capture to file, setting up Stripe subscription plans or reserving money on customer cards.

Can we block cards we want to accept?

Yes, Paytia enhances card blocking to allow you to not only block card brands like AMEX, VISA etc., but to also add rules to block when a Credit vs Debit card can be used. Unlike Stripe, card blocking happens while you still have customers on the call or at the card entry screen, not after the transaction has finished.

Ready to Transform Your 3CX Payment Processing?

Join hundreds of businesses using Paytia for secure 3CX payment integration. Get started with pre-built Call Flow Designer templates and dedicated 3CX support.

Contact Our 3CX Specialists View API Documentation

3CX Payment Integration | Secure VoIP Processing Solutions